Rafael is Jewelry designer, who specializes in gold and silver jewelry, combined with various types of precious stones, Diamonds and Roman glass. Rafael started his jewelry design and production career in the early 1970s, and after building a rock-solid reputation of over 50 years – today he's considered an unparalleled designer in the Israeli jewelry industry.
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What are the company benefits?
As a family owned business with decades of proven experience we are offering a wide variety of jewelry and an assortment of styles, metals and Gems. We are always striving to provide a personal and caring customer service with high quality jewelry items. Our goal is to give you the best online buying experience and guaranteed satisfaction.
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Where is the jewelry made?
Rafael Jewelry is located in the Holy City of Jerusalem, in which a wide variety of Rafael’s designs can be found there and in other historical and heritage sites in Israe as well as in fashion and design exhibitions around the world. Come visit us in the Jewish Quarter of the Old City Jerusalem, near the Hurva Synagogue, 87 HaYehudim Street.
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Do you offer Refunds and Exchanges?
I gladly accept returns and exchanges as your satisfaction is at my top priority, please contact me within 14 days of delivery and ship the item back within 30 days of delivery. Customized or personalized items can't be returned or exchanged but please contact me if you have any problems with your order.
How long will it take to receive my order?
The time I need to prepare an order for shipping varies. For details, see individual items.
We offer a range of delivery options. Further details at check-out.
How do I track my package?
Once your package has been shipped we'll contact you with all the shipping information, the courier details and your tracking number. Also we are always available to assist you till the package arrives.
How may I receive a receipt for my purchase?
A receipt for your purchase will be sent automatically to the email provided at check-out along with your order confirmation and details.
By creating an account you can easily access all your orders, the listings you loved and your cart, as well as enjoy a quick checkout process and tailored customer service for your order.
What are the shipping methods and fees?
We offer a selection of shipping methods from a Free Standard Shipping (14-21 days delivery after dispatch), Expedited Mail Delivery (7-14 days delivery after dispatch) and Express Delivery Service (2-4 days delivery after dispatch)
Shipping fees varies according to your location. Further details at check-out.
May I include a personalized gift message with my purchase?
We are happy to be a small part of your special gift, you can write your personal gift message during check-out. Feel free to ask our assistance for a meaningful biblical verses and unique Jewish blessings in Hebrew.
Do you offer unique customization?
One of our expertise and the things we love to do the most is turning an idea into a beautiful and unique piece of jewelry. We do this together with you to reach the perfect outcome to your complete satisfaction.
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Do you offer payment plans?
We offer you the option to split your purchase into several payments using our installments payment plan to make it most convenient for you. Further details at check-out.
The simplest way to find her ring size is to ask her friends or family.
Her mother, sister or best friends usually know this type of information. You can also use our necklace size guide and ring size guide.
I have a question which is not on the FAQs
No problem (:
We are here to assist you. Click Here to contact us for any question at any time, we will get back to you within 12-24 hours.
Do you offer a Secure Payment?
Rafael Jewelry is hand-made of the highest quality and undergoes quality control before they are sent for shipment.
You can purchase your jewelry from us with full confidence, knowing you will get the best product together with the best customer service, this is a guarantee. If you have any other questions please feel free to ask us. Click here.
How do I know my personal information is safe?
We know security and privacy are important to you – and they are important to us, too. We make sure to provide strong security and give you confidence that your information is safe and accessible when you need it.
What payment methods do you accept?
We are offering a selection of payment methods from a variety of credit and debit cards, PayPal, and 'Rafael Gift Card'. All options are available at check-out.